The Stand Strong, Walk Tall team is committed to ongoing improvement and adjustment to best meet the needs of participants and the wider community. Participant and community feedback is a key part of this process.
Pilot participants will be asked to provide feedback on their experiences and thoughts about the service across the process of therapy. Participants will also be invited to provide their overall thoughts and feedback on the service.
Feedback is also sought on the promotional material and strategy for the Stand Strong, Walk Tall pilot. For more information – and to participate in the survey – see the Research page.
Please note that complaints will be taken seriously, and will be addressed in a timely manner.
Making a complaint to Stand Strong, Walk Tall will not negatively affect any ongoing or future relationship you may have with Stand Strong, Walk Tall.
Making a complaint directly to Stand Strong, Walk Tall also does not prevent you from lodging separate complaints with other organisations or professional or statutory bodies (such as the Health and Disability Consumers Advocacy Service).
The delivery and evaluation of this pilot service has been approved by the NZ Health and Disability Ethics Committee.